Privacy Policy

Last Updated: 4 November 2024

Aroma Theory is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, www.aromatheory.co.uk, or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address when you sign up for our newsletter, book a service, or place an order.
Payment Information: Payment details for order processing. We use secure third-party payment processors and do not store your payment information on our servers.
Order Details: Information related to your purchases, including the products ordered and delivery address.
Technical Data: Information such as your IP address, browser type, and device information collected via cookies and similar technologies for website analytics and functionality.
Communication Preferences: Information about your preferences in receiving marketing communications from us and your communication history.

2. How We Use Your Information

We use your information in the following ways:

To Process Orders: To handle payments, deliver products, and provide customer support.
To Improve Our Services: To analyze website usage and enhance the user experience.
Marketing: To send you promotional emails and updates about new products, events, and special offers (you can opt out of marketing communications at any time).
Personalization: To tailor content and offers to your interests and needs.
Customer Service: To respond to inquiries, provide support, and manage bookings for services and retreats.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third parties that assist us in operating our website, conducting business, or servicing you (e.g., payment processors, delivery services) under strict confidentiality agreements.
Legal Requirements: When necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your browsing experience by remembering your preferences and past interactions.
Collect statistical data on site traffic and interactions to improve our offerings.

You can choose to disable cookies through your browser settings, but doing so may affect your ability to use some features of our site.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Rectify: Correct any inaccurate or incomplete information.
Delete: Request the deletion of your personal data, subject to legal requirements.
Object: Opt out of marketing communications or object to certain data uses.
Data Portability: Receive your data in a structured format or have it transferred to another provider.

To exercise these rights, please contact us at hello@aromatheory.co.uk.

7. Membership with the ICO

Aroma Theory is a registered member of the Information Commissioner's Office (ICO) in the UK, demonstrating our commitment to complying with data protection laws and safeguarding your personal information. Our ICO registration ensures that we handle your data responsibly and in line with GDPR regulations.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect or store information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our site after any modifications indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@aromatheory.co.uk
Address: 128 City Road, London, United Kingdom, EC1V 2NX

ICO Registration: As an ICO-registered organization, Aroma Theory adheres to UK data protection regulations to ensure your data privacy.