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Payment Policy

Last Updated: 4 November 2024

This Payment Policy outlines the accepted methods of payment and details regarding the security and processing of transactions on the Aroma Theory website, www.aromatheory.co.uk. By making a purchase, you agree to the terms of this policy.

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1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa

    • MasterCard

    • American Express (Amex)

    • Discover

  • Digital Wallets: For your convenience, we also support:

    • Apple Pay

    • Google Pay

  • Clearpay: See the Clearpay section below for more details on how to use this installment-based payment option.

  • Other Payment Methods: We accept most other standard debit and credit payment options available through our secure checkout.

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2. Payment Processing

  • All payments are processed securely through our trusted third-party payment providers. Your card information is encrypted and handled according to industry-standard security protocols.

  • We do not store your credit or debit card details on our servers.

  • Once a payment is authorized and processed, you will receive an order confirmation via email.

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3. Payment Security

  • We are committed to protecting your personal and financial information. Our payment processing partners use encryption and fraud prevention measures to keep your data secure.

  • We comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure that your information is handled safely and securely.

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4. Clearpay Policy

Clearpay allows you to make purchases and pay for them in four equal installments, due every two weeks. By using Clearpay, you agree to both Clearpay’s terms and our policy outlined here.

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How Clearpay Works:

  • The first installment is due at the time of purchase, with the remaining three installments automatically charged every two weeks.

  • You must be over 18 and have a valid UK debit or credit card to use Clearpay.

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Eligibility:

  • Clearpay is available for orders up to a certain limit, as determined by Clearpay.

  • Approval for using Clearpay is subject to Clearpay’s criteria, and Aroma Theory has no influence over the decision.

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Payment Authorization and Late Fees:

  • You authorize Clearpay to charge the installments to your selected payment method.

  • Late fees may apply if a payment is missed. Please review Clearpay’s terms for full details on fees and consequences.

  • Aroma Theory is not responsible for any fees or issues related to Clearpay payments.

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Returns and Refunds:

  • Returns for Clearpay orders follow our standard Returns and Refunds Policy.

  • Once we process your return, Clearpay will adjust your payment schedule or issue a refund. Contact Clearpay for questions related to your payment adjustments.

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More Information:

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5. Payment Authorization

  • By placing an order on our website, you authorize us to charge the full amount to your selected payment method.

  • If your payment method is declined, your order will not be processed. You are responsible for ensuring that the payment details provided are accurate and that sufficient funds are available.

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6. Issues with Payments

  • Declined Payments: If your payment is declined, please:

    • Verify that all payment details are correct.

    • Ensure your card has sufficient funds or contact your bank for assistance.

    • Try using a different payment method if the issue persists.

  • Fraud Prevention: We reserve the right to cancel or refuse any order if fraudulent activity is suspected.

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7. International Payments

  • We accept payments from international customers. However, please be aware that additional fees may apply, depending on your bank or card provider. Any additional charges are the responsibility of the customer.

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8. Multiple Payment Methods

  • At this time, we can only accept one payment method per transaction. Please select the most suitable option during checkout.

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9. Refunds and Payment Disputes

  • Refunds will be issued to the original payment method used at the time of purchase. Please refer to our Returns and Refunds Policy for more information on eligibility and processing times.

  • For payment disputes, please contact our support team to resolve any issues as soon as possible.

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10. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after any modifications indicates your acceptance of the updated policy.

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11. Contact Information

If you have any questions or concerns regarding this Payment Policy, please contact us at:

Email: info@aromatheory.co.uk
Address: 128 City Road, London, United Kingdom, EC1V 2NX

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